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Gift/Shop Card FAQ

It's easy to make purchases with your Gift Card, eGift Card or Shop Card online. Just make your selections and proceed to Checkout as usual. From the Payment Page, click on Use a Gift/eGift Card. For Gift or Shop Cards, enter your card number and PIN located beneath the scratch-off area on the back of the card; for an eGift Card, enter the card number and PIN that appear together. Then click Apply Gift Card.

If you have more than one Gift Card, eGift Card or Shop Card, enter each card and click Apply Gift Card.

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Yes. To check your card balance online, just go to Check Gift/Shop Card Balance, enter your Gift Card, eGift Card or Shop Card Number and click Check Balance. You can also check your card balance when you visit our stores or by calling us at (800) 355-3556.

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Absolutely. Our registration program protects the balance on your card in the event that it becomes lost, stolen or otherwise damaged. Only registered cards will be protected. We recommend registering your card immediately upon receipt. You may complete registration by phone (800) 606-6252, or online.

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If your registered Gift Card, eGift Card or Shop Card becomes lost or stolen, please call (800) 606-6252 to report the loss. We will freeze the remaining balance on your missing card at the time of your call and mail you a replacement.

For your security, only registered cards will be replaced if they are lost, stolen or destroyed.

If you have a Gift Card, eGift Card or Shop Card that is not registered, protect your card's value and register now.

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No. If your purchase amount is less than the value of the Gift Card, eGift Card or Shop Card, you can apply the balance towards your next purchase. If your purchase amount is greater than the card balance, you will need to make additional payment with a credit card or another Gift Card, eGift Card or Shop Card.

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The balance on your Gift Card, eGift Card or Shop Card is applied towards your online purchase once you submit your order. If you enter your Gift Card, eGift Card or Shop Card number on the Payment page, and then decide to return to Cart or to continue shopping, your Gift Card, eGift Card or Shop Card information will be cleared and your card will not be debited. When you have completed shopping and are ready to submit your order, you will be asked to enter your card information once again to complete your purchase.

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Yes. You can still use your paper Gift Certificates or Merchandise Credits as a form of payment in our store. However, paper Gift Certificates or Merchandise Credits may not be redeemed online.

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Any unused balance does not expire and remains on your Gift Card, eGift Card or Gift Certificate until it is spent.

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CB2 does not charge service or dormancy fees for any unused Gift Cards, eGift Cards or Shop Cards carrying a balance.

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A Gift Card is a gift you give or receive for a certain dollar amount. It is redeemable towards merchandise purchases in our store or online. Gift Cards may be purchased in our store or online.

An eGift Card is a gift you give or receive for a certain dollar amount that is delivered by email along with a personalized message. Purchase an eGift Card online or by phone and it will arrive in the recipient’s Inbox within 2—4 hours after purchase. eGift Cards are redeemable toward merchandise purchases in stores, online, by phone or catalog mail order.

A Shop Card is a card issued when you are due a credit. It is redeemable only towards merchandise purchases in our store or online.

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Our Gift Cards arrive on an attractive carrier with your personalized message. Standard delivery is free of charge and should arrive within 3–5 business days. If you're in a hurry, 2—Day Express orders placed by noon CT will be delivered in 2 business days for $6.00. Next Day Air is also available to most destinations. Orders placed by noon CT will be delivered by the end of the following business day for $12.00. Gift Cards may be shipped only to U.S. addresses via U.S. Postal Service.

Our eGift Cards are delivered by email within 2—4 hours of being purchased online, in stores or by phone. And in as little as two hours after an eGift Card lands in an Inbox, recipients can start choosing the gift of their choice.

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