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shop faq How do I find a specific item? How do I locate a specific catalog item? How do I place an Order? What products are available online? Is the information I give you secure? Can you tell me the availability of a specific item? What Gift Options are available? How do I send items to multiple addresses? Can I still use paper Gift Certificates or Store Merchandise Credit as a form of payment? What browser do I need to shop? What will you do to make sure I’m satisfied with my purchase? Do you charge taxes? What is your Return Policy? How do I pay for my Purchase? Can I purchase items for delivery outside of the U.S.? What are Cookies and how do I enable them? How do I find a specific item? No matter what page you’re on in our website, there are always three easy ways to find exactly what you’re looking for. Every page gives you the option to enter a Search, to Shop, or to access our Site Map. To search for a specific item, type either the item name, keywords that describe the item, the catalog number, or the item SKU number into the Search field on the upper right hand section of every page. You can also browse for an item by selecting one of the categories on the top of every page(i.e. eat, sleep, etc). Or you can click on the Site Map appearing at the bottom section of every page. A list of Categories to choose from will appear to assist you in locating the item you’re interested in. ^ back to top How do I locate a specific catalog item? You can type in the exact name or catalog number of the item into the Search field appearing in the upper right hand section on every page of our website. ^ back to top How do I place an Order? It’s easy. First click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box and then scroll down to the bottom of the page and click the Add to Cart button. When you are ready to checkout, you can click on Cart to view the entire contents of your cart. A Checkout button at the bottom of the page will take you to a Sign In page. Here you can Sign In if you already have an account with us, or you can continue shopping As A Guest. When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Order and you’re all Checked Out. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly. Why this is safe. You can also place your order by calling us at 800-606-6252. ^ back to top What products are available online? All of the merchandise that you can find in our stores is available for purchase online, subject to availability. Just go to Shop and choose from the category you wish to view. All merchandise prices displayed on our website are current and take precedence over any previously published prices. ^ back to top Is the information I give you secure? All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Learn more. Please note: email is not encrypted and is not considered a secure means of transmitting credit card information. If you prefer not to order online, you can place your order by phone 24 hours a day at 800-606-6252. ^ back to top Can you tell me the availability of a specific item? When you are choosing your items, an item availability message will appear on the product detail page. A quick glossary:
^ back to top What Gift Options are available? You can include a gift message free of charge with any item during Checkout. And don’t worry, none of our items ship with price tags or pricing information. ^ back to top How do I send items to multiple addresses? If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout. ^ back to top Can I still use paper Gift Certificates or Store Merchandise Credit as a form of payment? Yes. You may use your existing paper Gift Certificates and Merchandise Credits towards purchases made in our store. However, paper Gift Certificates or Merchandise Credits may not be redeemed online. ^ back to top What browser do I need to shop? If you are using older versions of your browser, you may experience technical difficulties with online ordering. Sorry, this site is not optimized for Netscape 6.0 as this browser runs differently than other versions of the Netscape browsers. If you are experiencing problems with the site, download any of the following recommended browsers:
Current AOL users may also enter "upgrade" as an AOL keyword. ^ back to top What will you do to make sure I’m satisfied with my purchase? We take pride in the quality of our products and stand behind each one. To ensure your satisfaction, all shipments are carefully inspected before leaving our warehouse. If you are not satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation. ^ back to top Do you charge taxes? Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. We will add all applicable taxes to items shipped to AZ, CA, CO*, CT*, DC*, FL*, GA*, IL, IN*, KS*, MA, MD, ME, MI, MN*, MO*, NC*, NJ*, NY*, OH*, PA*, RI*, TX*, VA, WA* and WI*. States marked with an asterisk (*) also require a tax on shipping. ^ back to top What is your Return Policy?
^ back to top How do I pay for my Purchase? We accept MasterCard, Visa, American Express, Optima, Discover Network, the Crate and Barrel Credit Card and CB2 Gift/Shop Cards. ^ back to top Can I purchase items for delivery outside of the U.S.? If you live outside the United States and would like to place an order we would be happy to assist you. You may contact us by telephone at 630-388-4555 or by fax at 630-527-1448. ^ back to top What are Cookies and how do I enable them? Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular website. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most Web browsers automatically accept cookies.
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