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gift registry faq
Gift GiversHow do I find a specific registry? What should I do if the registrant has received everything? When will the registrant receive my gift? Will my gift be wrapped? Can I purchase a gift item online that is currently on backorder online? Can you tell me the availability of a specific item? Registrants Can I create and edit my gift registry online? Can my guests view my gift registry online? Does my registry show gift purchases? How soon will I receive my gifts? How do I return or exchange gifts? How long will my registry be posted after my event? What if I get duplicates of a gift? Can I return gift registry items? What is the "spread the news" feature? What is the "guestbook" feature? Can I register for CB2 Gift Cards? Can I add Crate and Barrel items to my CB2 gift registry, and vice-versa? Gift Givers How do I find a specific registry? You can search for a registry under the registrant’s last name. Your search will go faster if you also have the registrant’s first name and date of event. Please note that some registrants prefer not to post their registry online. If you are unsuccessful in locating your registrant online, you can obtain a copy of a current registry by fax or mail. You can also access all registries in our Chicago CB2 stores. Or call us at 800.606.6252, 24 hours a day. ^ back to top What should I do if the registrant has received everything? Most of our registrants indicate on their registries that they’d also like CB2 Gift Cards. Just look for a link at the bottom of their registry and see if this preference has been indicated. If you purchase a gift that’s not on the registry, you’ll need to provide us with the registrant’s shipping address. If you don’t have access to the address, call us at 800.606.6252, 24 hours a day, and we will retrieve it from our files for you. ^ back to top When will the registrant receive my gift? In-stock items should arrive to the registrant’s address via Standard Delivery in 5-7 business days (M-F). View delivery options and rates. ^ back to top Will my gift be wrapped? CB2 gift purchases arrive in one of our shipping boxes with colorful gift tissue and a personalized gift message at no extra charge when you include a gift message at Checkout. As a courtesy, any item(s) selected including a gift message will not have prices displayed on the product or on the packing slip. ^ back to top Can I purchase a gift item online that is currently on backorder online? Should certain items become more in demand, we will do everything humanly possible to get your gift order to the recipient, asap. If it’s convenient, don’t forget to check our Chicago CB2 stores directly to see if they have the item in stock. ^ back to top Can you tell me the availability of a specific item? When you are choosing your gifts, an item availability message will appear on the product detail page. A quick glossary:
^ back to top Registrants Can I create and edit my gift registry online? Yes, you can both start your registry and update it 24 hours a day at cb2.com. Updates and changes made online or in Chicago CB2 stores will be posted within fifteen minutes. ^ back to top Can my guests view my gift registry online? Yes. Friends and family can access your registry online at cb2.com, at our Chicago CB2 store kiosks or by calling us 24 hours a day at 800.606.6252. ^ back to top Does my registry show gift purchases? Yes. All purchases or status changes made to your registry at cb2.com will be updated immediately. All purchases or status changes made to your registry in our Chicago CB2 stores or by calling 800.606.6252 will go live online and in stores within fifteen minutes. ^ back to top How soon will I receive my gifts? All in-stock items, including furniture, are available for immediate shipping. Standard Delivery items (accessories and small furniture) arrive at your address in 5-7 business days. Larger boxed items are shipped via Basic Freight and are delivered to your door in approximately 7-10 business days. Furniture items delivered via Local In-Home Furniture Delivery usually arrive in 5-20 business days; Long Distance In-Home Furniture Delivery furniture items usually arrive in 15-20 business days. ^ back to top How do I return or exchange gifts? Gift items may be returned with a receipt as proof of purchase. Gift items may be returned in person at one of our Chicago CB2 stores or by mail to the CB2 address on your packing slip. For Standard Delivery items, we ask that you return or exchange merchandise within 30 days of receipt. For Basic Freight or In-Home Delivery items, please call Customer Service at 800.606.6252 within 7 days of delivery. Please follow the instructions on the packing slip enclosed in your order. Upon return, your merchandise will be inspected. Exchanges, credits or refunds will be issued for the item purchase price. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable. We appreciate your understanding that CB2 merchandise cannot be returned to Crate and Barrel stores. ^ back to top How long will my registry be posted after my event? Your registry will remain active for eighteen months after your event date. If you need to access it after that, call us at 800.606.6252 24 hours a day. Just give us your name, co-registrant’s name (if applicable), registry number (if available), and date of event. ^ back to top What if I get duplicates of a gift? While our system updates your registry within 15 minutes not immediately, the occasional duplicate purchase may occur. If this happens we will gladly allow return or exchange of the gift. Some reasons you might receive duplicates: ^ back to top Can I return gift registry items? Gift Registry items may be returned with a gift receipt as proof of purchase. Gift Registry items may be returned in person at one of our Chicago CB2 stores or by mail to the CB2 address on your packing slip. Exchanges, credits or refunds will be issued for the item purchase price. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable. If you are returning an item by mail, please (1) indicate the reason for return or exchange on the back of your packing slip, (2) enclose the packing slip, and (3) insure the package and mail it to: CB2 Attention: Returns Department 1860 West Jefferson Avenue Naperville, IL 60540 If you are returning an In-Home Furniture Delivery gift item, a return pickup date must be scheduled within 7 days of the item?s delivery. Pending inspection, a refund or credit will be issued for the item purchase price. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable. Upon inspection, a usage or restocking fee may apply. ^ back to top What is the "spread the news" feature? "spread the news" is an email feature that allows cb2.com registrants to notify friends and family of their upcoming event. If you opt to participate, you’ll provide us with an email list of recipients who will receive our pre-written event message. This email includes a convenient link to take recipients directly to your registry. ^ back to top What is the "guestbook" feature? Your "guestbook" is a fun place for family and friends visiting your registry to leave you a personal message. All messages are confidential and accessible only to the registrant. ^ back to top Can I register for CB2 Gift Cards? Absolutely. Just indicate on your registry that you’d like to receive Gift Cards. Many guests would like to give Gift Cards, but would feel more comfortable doing so if they knew it was an option you had requested. Gift Cards are also a good backup to have in case your registry reaches completion, and a guest isn’t sure what you’d like. ^ back to top Can I add Crate and Barrel items to my CB2 gift registry, and vice-versa? We know it’s tempting, but at this time Crate and Barrel and CB2 gift registries cannot be combined or cross-registered. We welcome you to open a separate registry for each respectively at our Crate and Barrel stores and crateandbarrel.com, or at our CB2 stores and cb2.com. ^ back to top |
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