a real guarantee
Our policy is simple. If you are not satisfied with your purchase, we promise a refund, credit or exchange.
purchase returns and exchanges
CB2 will accept merchandise returns for Standard Delivery items within 30 days of receipt and will issue a credit or refund at the time of return in the following ways:
- Original Sales Receipt or Packing Slip will be refunded in the Original Form of Tender.
- Original Gift Receipt will be refunded via a Shop Card.
- If you do not have a receipt, you will receive a Shop Card refund via mail (valid photo ID required).
Please note: Shop Cards and Gift Cards are valid only for CB2 purchases and are not redeemable or exchangeable for cash or a cash equivalent, except as required by applicable law.
We appreciate your understanding that CB2 non-furniture merchandise may be returned in person to a CB2 store or by mail. Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable.
To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to the CB2 address on your packing slip. If you do not have a packing slip, please call us at 800.606.6252 .
To return Basic Freight or In-Home Delivery items, please call us at 800.606.6252 or contact the store where the original purchase was made within 7 days of delivery; we will accept returns within 30 days of delivery. Please follow the instructions on the packing slip enclosed in your order. If an order is canceled, a refund will be issued in the original form of tender.
gift returns and exchanges
CB2 will accept gift registry returns for Standard Delivery items within 30 days of receipt and will issue a credit or refund at the time of return in the following ways:
- Original Gift Receipt will be refunded via a Shop Card.
- Original Sales Receipt or Packing Slip will be refunded in the Original Form of Tender.
- If you do not have a receipt, an associate will work with you on return options.
Please note: Shop Cards and Gift Cards are valid only for CB2 purchases and are not redeemable or exchangeable for cash or a cash equivalent, except as required by applicable law.
Gift registry items may be returned in person to a CB2 store or by mail to the CB2 address on your packing slip. For Standard Delivery items, we ask that you return or exchange merchandise within 30 days of receipt. For Basic Freight or In-Home Furniture Delivery items, please call Customer Service at 800.606.6252 within 7 days of delivery; we will accept returns within 30 days of delivery. Please follow the instructions on the packing slip enclosed in your order. Upon return, your merchandise will be inspected. Credits or refunds will be issued for the item purchase price. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable.
furniture return/exchange policy
At CB2, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials and construction is always forefront. Every item in our collection is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 800.606.6252 within 7 days of delivery; we will accept returns within 30 days of delivery. Upon return, your merchandise will be inspected. Exchanges, credits and refunds issued will be for the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable, and return shipping fees may apply. In a refund will be issued in the original form of tender.
CB2 merchandise may only be returned in person to a CB2 store or by mail to the CB2 address on your packing slip.
