returns/exchanges

a real guarantee

Our policy is simple. If you are not satisfied with your purchase, we promise an appropriate refund, credit or exchange.

non-furniture returns and exchanges

CB2 will accept non-furniture merchandise returns shipped from or sold through either our stores or cb2.com within 90 days of customer receipt.

Purchases made outside the U.S. may only be returned to the purchase location. All other CB2 non-furniture merchandise may be returned in person to a CB2 store or by mail to the CB2 address on your packing slip.

An appropriate exchange, credit or refund will be issued for the purchase price of the item(s) and for any taxes due to be refunded in accordance with applicable state law.

Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit or refund in one of the following ways:

  • With an Original Sales Receipt or Packing Slip, the item's purchase price will be refunded in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).
  • With an Original Gift Receipt or Gift Packing Slip, the item's purchase price will be refunded via a CB2 Shop Card.
  • Without an Original Sales Receipt, Gift Receipt or Packing Slip, the item's current retail value will be refunded via a CB2 Shop Card, regardless of amount. Valid photo ID is required for store returns without an Original Sales Receipt, Gift Receipt or Packing Slip.

Please note: Shop Cards, Gift Cards and eGift Cards are valid for CB2, Crate and Barrel and The Land of Nod purchases and are not redeemable or exchangeable for cash or a cash equivalent, except as required by applicable law.

returns by mail

Please follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to the CB2 address on your packing slip. If you do not have a packing slip, please call us at 800.606.6252.

basic freight returns

Please call us at 800.606.6252 if your purchase was made at cb2.com, or contact the store where the original purchase was made, within 7 days of delivery; we will accept returns provided the return is completed within 30 days of delivery. If an eligible order is canceled, a refund will be issued in the original form of tender.

furniture return/exchange policy

At CB2, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials and construction is always forefront. Every item in our collection is carefully inspected before leaving our distribution center. We encourage you to do the same upon receipt of your purchase. If you have a concern or quality issue, we will work with you to correct it. For furniture orders placed online, please call us at 800.606.6252. For orders placed through a store, please contact the store where the sale originated.

stock furniture items

Payment is required in full for in-stock items. For out-of-stock items, we require a 50% deposit to reserve incoming stock and full payment of the balance prior to scheduling delivery (or pickup of eligible items). You may cancel your Stock furniture order at any time prior to delivery or pickup for a full refund.

If you are not satisfied with your Stock furniture purchase upon receipt, you must contact us within 7 days of your delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup.

All items will be inspected upon return. A usage fee will apply, starting at 25% of the purchase price, for any items(s) not returned in good condition or outside of the stated time frame.

An appropriate exchange, credit or refund will be issued for the item(s) and any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the original form of tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).

special order upholstery items

These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges.

We require a 50% deposit for all Special Order upholstery merchandise. The balance must be paid in full prior to scheduling delivery (or pickup of eligible items).

Once you place your order for Special Order upholstery, you have 72 hours to change or cancel. The 72-hour time frame begins as soon as you place your order in a store; for online orders, the 72-hour time frame begins once you confirm your fabric selection with a Customer Service representative.

For Special Order upholstery orders canceled within 72 hours, an appropriate exchange, credit or refund will be issued for the item(s) and any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the original form of tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).

After 72 hours, your 50% deposit is nonrefundable.

If a Special Order upholstery item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that isn’t possible, we will arrange an exchange. We reserve the right to determine the best course of action.

store floor samples

All store floor samples are sold “as is” and payment is required in full at the time of purchase.

All store floor samples are final sale and cannot be canceled, returned, exchanged or repaired.

nonrefundable fees

Shipping and handling charges are nonrefundable.

Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable.

Fabric protection is nonrefundable.

delivery accessibility

The customer is responsible for making sure the item will fit in and can be delivered to the room of choice by verifying building access and all entry measurements. Outside access to the delivery area must be clear and the inside area, where the furniture will be placed, must be accessible.

If you have damaged or defective merchandise, please call Customer Service at 800.606.6252 or the store where your items were originally purchased.

international returns

non-furniture items

CB2 will accept merchandise returns of non-furniture items within 90 days of customer receipt. For International Checkout online orders, refund amounts for returned items will be credited to you by our global partner, Borderfree, in the same currency and using the same exchange rate as your original order.

stock furniture items

If you are not satisfied with your Stock furniture purchase, you must contact us within 7 days of delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup. The item will be inspected upon return, and a refund amount will be determined based on its condition. Please notify us at customer_service@cb2.com or call (00+1) 630.388.4555, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. For International Checkout online orders, refund amounts for returned items will be credited to you by our global partner, Borderfree, in the same currency and using the same exchange rate as your original order.

special order upholstery items

We require a 50% deposit for all Stock Plus and Custom furniture items. These items are made to your specifications and cannot be returned or exchanged. Once you place your order, you have 72 hours to change or cancel. The 72-hour time frame begins as soon as you place your order in a store; for online orders, the 72-hour time frame begins once you confirm your fabric selection with a Customer Service representative. After 72 hours, your 50% deposit is nonrefundable. If a Stock Plus or Custom item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that isn’t possible, we will arrange an exchange. We reserve the right to determine the best course of action.

please note

CB2 stores are unable to accept returns from international orders purchased online at cb2.com through our global partner, Borderfree.