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terms of use

This website is operated by CB2. All inquiries may be directed to:

Customer Service Department
1860 West Jefferson Avenue
Naperville, IL 60540

Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the cb2.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the cb2.com website.

these terms and conditions may change

CB2 reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the cb2.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this website.

use of website

The cb2.com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving CB2's goods and services and/or to otherwise transact business with or contact CB2, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. In particular, CB2 expressly prohibits third parties from opting out of CB2's services and/or contacts on behalf of a CB2 customer or other person or entity, without both (a) Crate and Barrel's full knowledge as to the surrogate action being taken and (b) Crate and Barrel's express permission. This prohibition is intended to protect the privacy and freedom of CB2's customers and the personal relationship CB2 works to develop with its customers and others authorized to use its site.

copyright notice

All of the content you see on this website, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips and text (referred to herein as the "Content") is the exclusive property of CB2 and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by CB2, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to CB2. The entire Content of the cb2.com website is copyrighted as a collective work under U.S. and other applicable copyright laws, and CB2 owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the cb2.com website, and the website as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to CB2. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. CB2 reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of CB2.

notice of copyright infringement

We respect the intellectual property rights of others. Please notify us in writing by mail or email to our designated agent listed below if you believe that a user of our Websites or Apps has infringed your copyright. Pursuant to Section 512 of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act ("DMCA"), to be effective the notification should include:

  • identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
  • identification of the claimed infringing material and information reasonably sufficient to permit CB2 to locate the material on our websites and apps;
  • information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an e-mail address;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • a statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
  • your physical or electronic signature.

You acknowledge and agree that upon receipt and notice of a claim of infringement, we may immediately remove the identified materials from our websites and apps without liability, and the claims of the complaining party and party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the DMCA.

counter-notice by accused user

If we have taken down your materials due to suspicion of copyright infringement, you may dispute the alleged infringement by sending a written communication by mail or email to our designated agent below. That written communication should include the following:

  • your physical or electronic signature;
  • identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
  • a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
  • your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which such address is located, or if your address is outside of the United States, the United States District Court for the Northern District of Illinois, and that you will accept service of process from the person who provided notification of copyright infringement or an agent of such person.

After we receive your counter-notification, we will forward it to the party who submitted the original claim of copyright infringement. Please note that when we forward the counter-notification, it includes your personal information. By submitting a counter-notification, you consent to having your information revealed in this way. We will not forward the counter-notification to any party other than the original claimant.

After we send out the counter-notification, the claimant must then notify us within 10 days that he or she has filed an action seeking a court order to restrain you from engaging in infringing activity relating to the content that was removed or disabled. If we receive such notification we will be unable to restore the material. If we do not receive such notification, we may reinstate the material.

Please send all notices under the above copyright infringement policies to CB2’s agent for receipt of notifications of claimed infringement:

Crate and Barrel
Attn: Agent for Copyright Notice/General Counsel
1250 Techny Road
Northbrook, Illinois 60062
Email:  agentforcopyrightnotice@crateandbarrel.com
Phone: (847) 272-2888

Please do not send notices or inquiries about anything other than alleged copyright infringement to our Agent for Notice.

repeat infringers

Your account may be terminated if, in our discretion, you are determined to be a repeat infringer. Repeat infringers are users who have been the subject of more than one valid takedown request that has not been successfully rebutted.


We welcome your comments regarding the cb2.com website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to cb2.com shall be and remain the exclusive property of CB2. Your submission of any such Comments shall constitute an assignment to CB2 of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. CB2 will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

gift messages

The cb2.com gift message services available to our customers are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in gift messages. Examples of the kinds of conduct or content that are prohibited in cb2.com gift messages include:

  • The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation, or CB2 rule or policy.
  • The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
  • The transmission of any content that would violate the intellectual property rights of any other person or entity.
  • The impersonation of any person or entity in any part of a gift message. We may, but are not obligated to, restrict or remove any and all content from a gift message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other CB2 customers, or any third party.


We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

product information

Most products displayed on this site are available in select CB2 stores. In some cases, merchandise displayed for sale on this site may not be available at CB2 stores. The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States.

price quotations

The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into U.S. territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this website at the time of your order.


This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that CB2 shall not be liable for any damages of any kind related to your use of this site.


You agree to defend, indemnify and hold CB2 harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

text messaging terms and conditions

By participating in the CB2 text messaging service, you are agreeing to these terms and conditions and to the CB2 online Terms of Use and Privacy Policy.

text messaging service

CB2 offers their customers mobile alerts about in-store pick up of online orders by SMS message (the “Service”).

signing up and opting-in to the service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions (the “Terms”). Please only provide your own mobile phone number. You may not enroll if you are under 18 years old. Before the Service will start, you will need to verify the mobile phone number you provided by responding to a text message to your mobile phone that affirms your choice to opt-in to this Service and your agreement to these Terms. Note that in affirming this message, you acknowledge that notices about your order will be sent to the number you provide and whoever has access to that mobile phone or the carrier account may be able to see this information.

messages you may receive

Once you affirm your choice to opt in to the Service, you will receive the following alerts for your online order for in-store pick up. You will receive up to SIX alerts per order. You will receive an alert each time an item or items are ready for pick up; you will receive an alert when the order is complete and ready for pick up; and you will receive a reminder to pick up your order if not yet picked up after three days. You will also receive email alerts as the order is processed at the email address you provide at the time of your order.

message and data rates may apply.

Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone’s pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service. The Service may not be available on all wireless carriers. CB2 may add or remove any wireless carrier from the Service at any time without notice. Customers may opt out of the Service at any time (see details below). CB2 is not responsible for any undue delays or errors in messages. We do our best to be accurate and to process the orders on time.

to stop the service

To stop receiving text messages from CB2 at any time, you can opt out of the Service via text message. To stop receiving text messages from CB2, text the word STOP to 84136 or text STOP in a reply text message to any of the text messages you have received from CB2. In response, you will receive a one-time opt out confirmation text message. After that, you will receive no more text messages from CB2. If your order is not yet complete at the time of opt out, emails will be sent to notify you that items are ready for pick up at the email address you provided at the time of your order.


You can text HELP for help at anytime. This will provide you a link to our terms and conditions along with a phone number to call for assistance. You can contact us at (800) 967-6696. We can answer any questions about the Service and your order.

cb2 reserves the right to discontinue the service at any time without notice.

supported carriers

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. PLEASE PRINT A COPY OF THESE TERMS FOR YOUR RECORDS. PLEASE CHECK BACK FREQUENTLY FOR ANY CHANGES TO THESE TERMS.