How do I find a specific item?
No matter what page you're on in our website, there are always three easy ways to find exactly what you're looking for. Every page gives you the option to enter a Search, to Shop, or to access our Site Map. To search for a specific item, type either the item name, keywords that describe the item, the catalog number, or the item SKU number into the Search field on the upper right hand section of every page. You can also browse for an item by selecting one of the categories on the top of every page(i.e. eat, sleep, etc). Or you can click on the Site Map appearing at the bottom section of every page. A list of Categories to choose from will appear to assist you in locating the item you're interested in.
back to topHow do I locate a specific catalog item?
You can type in the exact name or catalog number of the item into the Search field appearing in the upper right hand section on every page of our website.
back to topHow do I place an Order?
It's easy. First click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box and then scroll down to the bottom of the page and click the Add to Cart button. When you are ready to checkout, you can click on Cart to view the entire contents of your cart. A Checkout button at the bottom of the page will take you to a Sign In page. Here you can Sign In if you already have an account with us, or you can continue shopping As A Guest. When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Order and you're all Checked Out. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly. Why this is safe. You can also place your order by calling us at 800.606.6252.
back to topWhat products are available online?
All of the merchandise that you can find in our stores is available for purchase online, subject to availability. Just go to Shop and choose from the category you wish to view. All merchandise prices displayed on our website are current and take precedence over any previously published prices.
back to topIs the information I give you secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an high-security browser. Learn more. Please note: email is not encrypted and is not considered a secure means of transmitting credit card information. If you prefer not to order online, you can place your order by phone 24 hours a day at 800.606.6252.
back to topCan you tell me the availability of a specific item?
When you are choosing your items, an item availability message will appear on the product detail page. A quick glossary:
stock This item is currently available to ship.
currently on backorder online You may purchase this item now, but it is temporarily out of stock for Internet orders. There may be a short wait before it can ship.
currently on backorder for your ZIP code You may purchase this item now, but it is temporarily out of stock and is on backorder for your delivery area. There may be a short wait before it can ship.
limited quantity available You may want to purchase this item now, as it has been discontinued and quantities are limited.
limited quantity available for your ZIP code You may want to purchase this item now, as it has been discontinued and quantities are limited.
limited quantity, currently on backorder online You may want to purchase this item now, as it has been discontinued and quantities are limited. While we are currently out of stock for Internet orders, a limited supply will be arriving shortly.
limited quantity, currently on backorder for your ZIP code You may want to purchase this item now, as it has been discontinued and quantities are limited. While we are currently out of stock, a limited supply will be arriving shortly.
no longer available Sorry, this item is no longer available for purchase.
Are all CB2 products available in stores?
All current CB2 merchandise may be purchased in our stores, of course pending availability. While you can purchase most items and take them home with you for immediate gratification, some things like furniture, lighting, rugs and other large items are available for delivery only. Our store associates will arrange for delivery in the most economical way possible from the warehouse closest to your home.
back to topWhat Gift Options are available?
You can include a gift message free of charge with any item during Checkout. And don't worry, none of our items ship with price tags or pricing information.
back to topHow do I send items to multiple addresses?
If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.
back to topWhat browser do I need to shop?
If you are using older versions of your browser, you may experience technical difficulties with online ordering. If you are experiencing problems with the site, download any of the following recommended browsers:
- Chrome (For Macintosh, Windows and Linux)
http://www.google.com/chrome - Firefox (For Macintosh, Windows, and Linux)
http://www.mozilla.com/firefox/ - Internet Explorer (For Windows)
http://www.microsoft.com/windows/internet-explorer/default.aspx - Safari (For Macintosh and Windows)
http://www.apple.com/safari/download/
Current AOL users may also enter "upgrade" as an AOL keyword.
back to topWhat will you do to make sure I'm satisfied with my purchase?
We take pride in the quality of our products and stand behind each one. To ensure your satisfaction, all shipments are carefully inspected before leaving our warehouse. If you are not satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation.
back to topDo you charge taxes?
Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. We will add all applicable taxes to items shipped to AZ, CA, CO*, CT*, DC*, FL*, GA*, IL, IN*, KS*, MA, MD, ME, MI, MN*, MO*, NC*, NJ*, NY*, OH*, PA*, RI*, TX*, VA, WA* and WI*.
States marked with an asterisk (*) also require a tax on shipping.
back to topWhat is your return policy?
At CB2, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.
returns and exchangesCB2 will accept merchandise returns for Standard Delivery items within 30 days of receipt and will issue a credit or refund at the time of return in the following ways:
- Original Sales Receipt or Packing Slip will be refunded in the Original Form of Tender.
- Original Gift Receipt will be refunded via a Shop Card.
- If you do not have a receipt, you will receive a Shop Card refund via mail (valid photo ID required).
Please note: Shop Cards and Gift Cards are valid only for CB2 purchases and are not redeemable or exchangeable for cash or a cash equivalent, except as required by applicable law.
We appreciate your understanding that CB2 non-furniture merchandise may be returned in person to a CB2 store or by mail. Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable.
To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to the CB2 address on your packing slip. If you do not have a packing slip, please call us at 800.606.6252.
To return Basic Freight or In-Home Delivery items, please call us at 800.606.6252 or contact the store where the original purchase was made within 7 days of delivery; we will accept returns within 30 days of delivery. Please follow the instructions on the packing slip enclosed in your order. If an order is canceled, a refund will be issued in the original form of tender.
important: shipping fees are nonrefundable.
furniture return/exchange policy At CB2, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials and construction is always forefront. Every item in our collection is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 800.606.6252 within 7 days of delivery; we will accept returns within 30 days of delivery. Upon return, your merchandise will be inspected. Exchanges, credits and refunds issued will be for the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable, and return shipping fees may apply. In certain circumstances, a usage or restocking fee may apply. If an order is canceled, a refund will be issued in the original form of tender.
If you have received damaged or defective merchandise, please call Customer Service at 800.606.6252.
Sorry, CB2 products cannot be returned at Crate and Barrel stores.
How do I pay for my Purchase?
We accept MasterCard, Visa, American Express, Optima, Discover Network, the Crate and Barrel Credit Card and CB2 Gift/Shop Cards.
back to topCan I purchase items for delivery outside of the U.S.?
If you live outside the United States and would like to place an order we would be happy to assist you. You may contact us by telephone at 630.388.4555 or by fax at 630.527.1448.
back to topWhat are Cookies and how do I enable them?
Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular Web site. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most Web browsers automatically accept cookies.
You will need cookies to be turned on when you are logging in to your account, your registry, or when you are attempting to complete a purchase.
Chrome 3.0 or higher
Click the wrench icon at the top right of the browser. Select "Options" from the drop down menu that appears. Click on the "Under the Hood" tab. You will see an area entitled "Privacy". Scroll down to "Cookie settings" and select "Allow all cookies" from the drop down box. Click "OK" to close the menu.
Firefox 3.0 or higher:
Click the "Tools" menu at the top of the browser. Select "Options" from the drop down menu that appears. Click on the "Privacy" tab. You will see an area entitled "Cookies". Click in the checkbox (small white square) next to "Accept cookies from sites". A check indicates that this option is selected. Click "OK" to close the menu.
Internet Explorer 7 or higher
Click the "Tools" menu at the top of the browser. Select "Internet Options" from the drop down menu that appears. Click on the "Privacy" tab. Using the slider graphic, set it to "Medium". Click "OK" to close the menu.
Safari 3.1 or higher:
Click on the "Safari" menu at the top of the screen. Select "Preferences" from the drop down menu that appears. Click on the "Security" tab. You will see an area entitled "Accept cookies". Click in the checkbox (small white circle) next to "Always". Click "OK" to close the menu.