a real guarantee
Our policy is simple. If you are not satisfied with your purchase, we promise an appropriate refund, credit or exchange.
non-furniture returns and exchanges
CB2 will accept merchandise returns shipped from or sold through either our stores or cb2.com within 90 days of the customer's receipt and will issue a credit or refund at the time of return in the following ways:
- Returns accompanied by an original Sales Receipt or Packing Slip will be refunded in the Original Form of Tender (subject to in-store limitations below).
- Returns accompanied by an original Gift Receipt will be refunded via a Shop Card.
- Returns not accompanied by an original Sales Receipt or Packing Slip or an original Gift Receipt, will be refunded via a CB2 Shopping Card. A valid photo ID is required for any such store returns.
- For store returns of cash or cash equivalent purchases accompanied with the original Sales Receipt or Packing Slip, a cash refund will be given up to $100. If the amount to be refunded exceeds $100, the balance of the refund will be mailed as a check.
Please note: Shop Cards and Gift Cards are valid for CB2, Crate and Barrel and The Land of Nod purchases, but are not redeemable or exchangeable for cash or a cash equivalent, except as required by applicable law.
Appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s) and for any taxes due to be refunded in accordance with applicable state law; shipping and handling charges are nonrefundable and will not be credited or refunded.
We appreciate your understanding that CB2 non-furniture merchandise may be returned in person to a CB2 store or by mail to the CB2 address on your packing slip. Shipping and handling charges are nonrefundable.
To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to the CB2 address on your packing slip. If you do not have a packing slip, please call us at 800.606.6252.
To return Basic Freight or In-Home Delivery items, please call us at 800.606.6252 or contact the store where the original purchase was made within 7 days of delivery; we will accept returns within 90 days of delivery. Please follow the instructions on the packing slip enclosed in your order. If an order is canceled, a refund will be issued in the original form of tender.
If you have damaged or defective merchandise, please call Customer Service at 800.606.6252 or the store where your items were originally purchased.
furniture return/exchange policy
At CB2, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials and construction is always forefront. Every item in our collection is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 800.606.6252 or for orders placed through a store, please contact the store where the original purchase was made within 7 days of delivery; we will accept returns within 90 days of delivery. Notably, for Special Order upholstery items, returns and exchanges are limited to transit damage or manufacturing defect. Upon return, your merchandise will be inspected. Exchanges, credits and refunds issued will be for the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable, and return shipping fees may apply. A refund will be issued in the original form of tender.
If you are an international customer, please view our return policy for International customers.