The front door to your home. Open, it invites and welcomes friends and family. Closed, it provides privacy and security.
Our perspective always has been and continues to be about enhancing our customers’ experience before and after purchase… in stores, online and, ultimately, at home. Behind your front door.
getting to know you
When you make a purchase in one of our stores or on our Websites or otherwise, create an account, join our Gift Registry, participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, postal code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently, and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Websites or our services. Likewise, other companies also may forward to us additional personal information (such as, for example, names, mailing addresses and email addresses, as well as demographic and other usage information), when we have news or product offerings that may be of special interest to those individuals. We also may receive personal information through the use of social media websites and services or from other sources.
Usage and Website Activity Information:
When you visit our Websites, we may collect more information: Your Internet service provider's address, the name of the website directing you, as well as your clicks and activity on our Websites. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our Websites more available and user-friendly to our customers.
We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique.back to top
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information at your service
The personal information we collect is primarily intended to offer better customer service and to improve communications. The customer information from our brands may be combined to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders.
When you shop at one of our stores, order from our catalogs or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products and a creative approach to shopping for your home.back to top
third party service providers
In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information. For instance, their assistance can help us better fulfill customer orders, manage, store and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information.
We use a Service Provider to send emails that you have agreed to receive. Web cookies are used in those email messages and at our Websites to help us measure the effectiveness of those emails and for other analytical purposes. You can "opt out" of this email cookie at any time by deleting your name from our email mailing list, as detailed below.
We also contract with a Service Provider to help us assess visitation to our Websites. To do this, we place small pixel tags and cookies on our Websites. While these do allow our Service Provider to track your visits, the data retrieved cannot be used for any reason without our authorization. Although our Service Provider logs the information about your visit, we control how that data may and may not be used. You can opt out of this Website analysis tool by clicking here.
Information sharing can provide a valuable type of consumer networking. By helping to make new connections and introduce new resources to our customers, you may discover new opportunities and products compatible with your interests and needs. With that end in mind, your customer information may be shared with other select companies whose products and services you may find useful.
Information sharing also helps us to guard against potential fraud and other wrongdoing. We review transactions internally on a regular basis to identify potential concerns, and we partner with select outside companies to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses and other types of malware do not interfere with our ability to provide the best possible products, value and services to you and to our other valued customers.back to top
your information sharing choices
We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want us to share your personal information for marketing purposes, please immediately contact us and we will remove your name from lists we share with other companies. When contacting us, please clearly state your request, including your name, mailing address, email address and phone number. After we process your request, your personal information will no longer be shared for marketing purposes.
It is important to understand that with some companies or online partners, your information must be shared in order to receive their services.
For instance, when you order a large furniture item, we may send your name, address, email address and phone number to our shipping vendor, allowing you to access their online delivery scheduling system. Our vendor does not share your personal information with third parties; it is used strictly to coordinate and complete your shipment.
Opting out of sharing your information for marketing purposes will not prevent your relevant information from being provided to shippers when you order products for delivery or from other sharing for non-marketing purposes. Similarly, this will not prevent us from sharing information as and to the extent it is combined or aggregated (in a non-personally identified manner) or otherwise analyzed by us or our Service Providers.
Your information may be shared among any or all of our brands: Crate and Barrel, CB2, and The Land of Nod.back to top
update your information
Updating your contact information is quick and easy. Just contact us—include your previous and current full name, mailing address, email address and phone number or make changes directly through your account. Please understand updates may take some time to process.back to top
remove your name
To delete your name from our email contact lists, please follow these simple email opt-out instructions. Please note that, to provide you with more control of your experience with us, opting out of one brand does not automatically opt you out of our other brands. For example, if you click through to opt out of emails from Crate and Barrel, you will not be opted out of emails from CB2; if you wish to opt out of either or both of those brands, you must visit each of their respective opt out pages and follow the opt out instructions.
When you make subsequent purchases from us, you may provide contact information for customer service only, and request that your name not be forwarded to either mailing list. If you have already opted out, you do not need to opt out again; your information will not be used for purposes other than the customer service you have requested, unless you affirmatively ask to opt in again, in which case you will be opted in and will receive emails from us until you again request to be opted out.
To request a catalog, please click here. Your request will trigger a one-time mailing. You will need to request a catalog each time you would like to receive one.back to top
protecting children's privacy
We adhere to a strict privacy code regarding children and does not knowingly accept personal information from any child under the age of 13. If it is brought to our attention that we have inadvertently received personal information from a child under 13, we will immediately remove all personal and identifiable information from our records. In addition, we will not disclose this information to any other companies. To help us prevent a child’s name from being added to our database, we suggest that you refrain from listing your child’s name as the purchaser or recipient on any order.back to top
be careful when you share information with others
Please be aware that whenever you share information on a publicly available area of our Websites, such as in a product review, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.back to top
links to websites and services
compliance with laws and law enforcement
We cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect the safety, property or rights of Crate and Barrel and CB2 or of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.back to top
We take our customers’ personal information seriously and take steps to protect our customers' personal information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our Websites that are enable to allow purchase transactions and otherwise receive payment information.back to top
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.back to top
about ssl certificates
When you make a purchase online on one of our websites enabled to allow such transactions, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please do not proceed with your purchase online, but rather contact us at (800) 967-6696 to complete your purchase.back to top
Toll-free: (800) 282-1376
Phone: (613) 995-8210
Fax: (613) 947-6850
TTY: (613) 992-9190
Or by mail at:
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, ON K1A 1H3
Or online at:
processing in the united states
Please be aware that your personal information and communications may be transferred to and maintained on servers or databases located outside your state, province or country. As we are owned and provided services by a United States-based company, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Websites or our services, you agree that the collection, use, transfer and disclosure of your personal information and communications will be governed by the applicable laws in the United States. As such, the United States government, courts, law enforcement or regulatory agencies may be able to obtain disclosure of your personal information through the laws of the United States.back to top
Customer Service Department
(800) 606-6252, 7 days a week
7:00 am - 9:00 pm (CT)
Customer Service Department
1860 W. Jefferson Avenue
Naperville, IL 60540-3918
Last Updated: December 13th, 2013